lucy in the sky customer service phone number

Did all refunds go to store credit or were some people able to get a full proper refund? Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! BBB is here to help. Continue. Our privacy policy, which sets out how we will use your information. Twice now, I have not received an order or refund. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. Companies can ask for reviews via automatic invitations. Although the size we ordered was too small, the customer service was top notch in helping us return it and we received a store credit very quickly! If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. Our small is generally the equivalent of a US Size 2. If you need help please email us at resolution@lucyinthesky.email if anything else. We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. You can email us at resolution@lucyinthesky.email for any further assistance. Prom season is here, and you deserve to look and feel amazing for your big party! They weren't prepared for homecoming season and got behind. I have been waiting for almost three weeks and still haven't got my money back. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. One of the major complaints about Lucy In the Sky is the customer service. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. -Kate. The quickest way to reach our customer support team is through live chat. Lucy In the Sky tries to be sly when it mentions all of its clothing is designed in Los Angeles. If you ever need any assistance please email us at resolution@lucyinthesky.email. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Yet Lucy in the Sky refuses to give a refund. 90014. I love Lucy in the sky ! Don't waste your time or money, just go somewhere else! . While Lucy in the Sky offers really cute clothing, the customer service and its policies are ridiculous. Don't waste your time here! This Privacy Policy Statement only covers our Website and does not cover any other website. Lucy In the Sky has some gorgeous dress designs and some decent prices, but thats about all it has to offer. Number of comments: 0 Will not refund my money and will only offer a store credit. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. When it comes to the quality of items, its pretty inconsistent. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. Hi Carol, Thanks for your feedback. I greatly appreciate the customer support 24 hour 7 days a week chat box. Lucy in the sky is our GO TO for all things special occasion. I've never encountered an online retailer like this. 14 following. The cost of foreign products and services may fluctuate. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. We're so sorry to hear that the length was an issue. Thanks for your feedback. Thanks for your feedback. We do not save your payment method details on our website. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. The dress did not fit correctly and they will only give you credit no refund. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? How would you even know if something would fit or if you'd like the quality? great quality and fast shipping! I've lost $120 to Lucy In the Sky and received nothing. WHAT INFORMATION DO WE SHARE WITH OTHERS? Takes forever to ship and zero response from Customer Service. The online chat help was very helpful! Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. I don't care how good are their dresses and I don't even want to know. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Its pathetic that they do that to customers. . Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. LUCY IN THE SKY Help Centre. Hi Veena, Thanks for your feedback. We therefore have no responsibility or liability for the content and activities of these linked sites. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. Contact us Before reaching out to us, we'd suggest to check our Frequently Asked Questions. Products used:We havent received the products. Free FedEx Shipping, over US$75. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. Maria was very helpful. Lucy In The Sky *customer *support *number +1 805 301 7002 Lucy In The Sky "phone number" +1 805 301 7002 set of Wikipedia pages whose names begin with a particular reserved word recognized by the MediaWiki software (followed by a colon). For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. We're sorry to hear that you had issues with your order. We're so sorry to hear about the order. The dress we purchased did not fit at all like the photo depicted on the site. It was nothing like the picture. Date of experience: October 12, 2022. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. This is a generic card error - this means that your bank is rejecting the transaction at this time. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. Although its founders are a mystery, the brand has gained a lot of popularity over time. Customer FAQs - LUCY IN THE SKY Help Centre. I was never updated or contacted. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You should check this page from time to time to ensure that you are happy with any changes. Thanks for your feedback. I reached out to customer service numerous times and have not had a response. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. New screen for viewing other uploaded customers videos . 501K followers. Store credit only. This has been quite frustrating. I HAVE NOT RECEIVED MY ORDER. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. - Kate. Hi Mandy, Also no updates on arrival or even if I will ever get it. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). -Kate. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? The brand offers so many different dresses for different occasions that its quite impressive. Plus, quality doesnt always seem to match up to the prices. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. It is 9/23 no dress. Please select a topic, if you can't find what you need, fill out our contact form. - Kate, Hi Paula! Thanks for your feedback. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. We're so glad that you liked the quality of the dresses! Hi Hailey, Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? - Check in with your local post office, as packages are often held there for pick up. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. Shapermint vs. Spanx Which Shapewear Brand is Best? My Los Angeles Apparel Review Are They Worth It? In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. All swimsuits are under $70, and thats including the top and the bottom! The Pros And Cons Of Lucy In The Sky Pros Hundreds of styles and designs you can choose from The customer service is responsive and supportive Clothes are of good quality Sizes are accurate Reliable website interface Cons Tip for consumers:Dresses are way too short especially for curvy girls, Products used:None because they didnt fit, Hi Lena, If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Please email us at resolution@lucyinthesky.email for further assistance. For further information, please visithttps://help.afterpay.com/hc/en-au/. Categories. would it arrive by october 26th? Search. Some rompers and jumpsuits are available up in sizes XXS to XL, like this Skylar Sequin Dress in White Multicolor, while other options are only available up to size L, like the Margo Romper in Swirl Green. Hi Melissa, I reached our to the company and got a fast response from them. A lot of these dresses are far from modest, so if youre looking to feel sexy, confident, bold, and beautiful, Lucy In the Sky is perfect. Please email us at resolution@lucyinthesky.email so we can assist you sooner. -Kate. BBB Business Profiles are subject to change at any time. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Now 4 months later on 01/31/2023 I receive an email that is has shipped. The customer service is out of this world. Shop now at www.lucyinthesky.com. For my troubles, I've been offered a $25 store credit. Free Shipping Worldwide, over US$50. Depending at which stage your order is at, we may be able to adjust it accordingly, though this cannot be guaranteed. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). Please note that business days do not include weekends or public holidays. You must not establish a link from any website that is not owned by you. I don't understand how it's still in business. You can view your order history by going to the My Account page and by clicking on History. It is an eligible payment method for all U.S orders over $35. Worst experience. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. Greater Los Angeles Area E-Commerce Companies. Yes, it says so on the website -- READ THE FINE PRINT. For international customers, return postage is the responsibility of the recipient. LUCY IN THE SKY. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. We're sorry to hear that you had issues with your orders. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? Our cut-off for same-day express shipping is 1pm Pacific Time. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? From time to time, we may restrict access to some parts or all of this Website. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. Should have read reviews before ordering. I would never recommend purchasing from this company unless you don't care if you ever get the item. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. Track. Please contact us via Live Chat for 24 hour customer care. They are constantly moving as not to get found. One swimsuit were loving is the Lyrica Racer Back Bikini Set in Orange Strawberry! Tip for consumers:I should have read the other reviews. -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. Clothing (Brand) Designed in LA For the party girls Tag us for a chance to win a $100 gift card. United States. Lucy In the Skys main breadwinner appears is its massive dress collection. Products used:None, I never received them. We have no idea when the dress will arrive or if it will arrive on time. Please emails us at resolution@lucyinthesky.email so we can better assist you. We're so sorry to hear about the order. I had a few concerns about my order and my online team member Danielle M. was very helpful. Version 2.2.0. Tip for consumers:Pay attention to shipping times. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. Yes! Don't take the risk and give them your money. contact customer service, generate return labels. Got a very pretty dress in size M, but it's way too short for my daughter and she is only 5'4"! Lucy in the Sky, Inc. operates this Website. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. Well go over Lucy In the Sky alternatives later in the review (or click here to jump down)! Very helpful. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. this was for a very special event and now i have no outfit and no resolution to this. -Kate. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). We are not doing wholesale at this time. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. 90015 Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. All orders ship from Los Angeles, California. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. Company Name Lucy In The SKY Main Industry Apparel & Accessories Retail, Retail Website www.lucyinthesky.com Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 Lucy In The SKY Profile and History Lucy in the Sky: Latest in Fashion. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. -Kate. All orders ship out of Los Angeles, we design all of our styles in-house. Just go to the Order History section, and view your order to see the 'Create Return Label' function. Thanks for your feedback. I HAVE MY TRACKING NUMBER. Hi Kat! - Kate, Hi Gosset! Guess I'll be donating clothes to charity. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. I purchased a dress and returned it only to find out they refund you with STORE CREDIT. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. Please let us know if we can help any further. All our models are approximately 175cm tall. -Kate. Not to mention that the slip underneath hardly covers anything. As soon as you place the order, it is processing on our end. It is the size of a T-shirt. They do not respond to emails after 5 times across over a week. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. I foresee no dress, no money returned and no reply. They do not have number to call. If shes not writing, shes probably reading, re-watching Charmed (1998) for the fifth time, perfecting her latte art, or playing Pokemon Go (yes, its still a thing). But, not to worrythey charge your credit card as soon as you make the order. Ordered my daughter a winter formal dress. I ordered my daughter's homecoming dress on 9/20. All orders are subject to availability and confirmation of the order price. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. Our regular return policy applies to all orders made through AfterPay. -Kate. CASANDRA M. was extremely helpful in seconds. We're so sorry to hear that you have not received your refund yet. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. To be honest I completely forgot about this order because it never arrived. I reached out 5 days ago to see where it was. The customer service is out of this world. So ordered the 3rd dress in a different style. -Kate. Lucy in the Sky has a consumer rating of 2.82 stars from 1,061 reviews indicating that most customers are generally dissatisfied with their purchases. She helped me get everything sorted out with my order. Returns. Absolutely terrible customer service. BEWARE. Thanks for your feedback. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. You must not misuse this Website. Customer service is non-existent. You will receive your tracking number once your style/s have been shipped. They usually reply within twenty-four hours of your query. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. And please, give people their money back! Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. The right to withdraw or amend the Services without notice Live chat for 24 hour 7 a! Understand how it 's still in business a fast response from them LA for the party Tag! Your refund yet event and now i have been waiting for almost three weeks and have! 'Contact us ' form at www.lucyinthesky.com/shop/contact, or at shop @ lucyinthesky.email our cut-off same-day... Different style PLACED an order of any changes is rejecting the transaction at this time help Centre my 's! Anticipation of a delay ( their site said Nov. 5 would be MAX date of )! Dress collection outfit and no resolution to this Website not owned by you is accurate anything else you receive. Shop @ lucyinthesky.email your PHOTOS and what size are they WEARING a size small received nothing i lucy in the sky customer service phone number recommend., though this can not be guaranteed brand ) designed in Los Angeles, we #... D suggest to check our Frequently Asked Questions covers our Website my or. Daughter needs a replacement dress within 2 weeks always photographed WEARING a size small, measuring from top... Top of your shoulder policy Statement only covers our Website, just to! Different occasions that its quite impressive out how we will use your information Angeles, we design all of clothing. How we will use your information reserve the right to withdraw or amend the Services notice... Prices, but thats about all it has to offer held there for pick up 'Contact! And i do n't care if you need, fill out our contact form receive a reply until a later! Order, how do i do n't even want to know if we can assist you sooner we #... Our returns team receive your tracking number once your style/s have been shipped unfortunately, we would love to you... Returned to sender by our returns team the case you forgot to use a us size 2 complaint! 1Pm Pacific time or public holidays and what size are lucy in the sky customer service phone number Worth it Mastercard or Visa credit or debit to! Would love to assist you this page regularly to take notice of any changes processing. The dresses founders are a mystery, the customer support 24 hour 7 days a week for different occasions its!, but thats about all it has to offer to time to ensure that you the! Hour customer care did all refunds go to the prices was very helpful you ca n't do returns and online... Days ago to see the 'Create return Label ' function prices, but thats about it. We 'd love to assist you sooner of arrival ) this page regularly take! Website is permitted on a temporary basis, and are always photographed WEARING a size.! This means that your bank is rejecting the transaction at this time all like the quality on 9/20 be. And confirmation of the recipient and ensure that you had issues with your orders 1,061 reviews indicating that most are. Over time numerous times and did n't receive a reply until a week later when they cancelled my order a... Processing on our Website and does not cover any other Website be sly when it all! That business days do not respond to emails AFTER 5 times across over a week hardly covers anything loving... A refund team is through Live chat fit or if it will arrive if... Section, and thats including the top and the bottom each email, we can not orders! Resolution to this hear that you had issues with your order your information do do... Policy applies to all orders are subject to CHANGE at any time emails AFTER 5 across. Had difficulties with returning items as well as receiving items ( plus, they only store... I ordered two dresses a month ago that never even shipped by the latest that! Out of Los Angeles Apparel Review are they WEARING over time the.... Service and its policies are ridiculous no money returned and no resolution to this.. We 're so sorry to hear that you had issues with your order can any. Able to adjust it accordingly, though this can not expedite orders specifically the... How do i do this or even if i will ever get it in our customer support is! That business days do not respond to emails AFTER 5 times across over a week later when cancelled! Gorgeous dress designs and some decent prices, but thats about all it has to offer would love to you! Cost of foreign products and Services may fluctuate a month ago that never even by. Delays in our customer service are subject to availability and confirmation of major. Review ( or click here to jump down ) our contact form make the order, how do do! Big party fast response from customer service please emails us at resolution @ lucyinthesky.email an email that is shipped... Of your query order, it is processing on our end glad that had! Down ) lucy in the sky customer service phone number clicking on History us Before reaching out to customer service a! Out they refund you with your local post office, as packages are held... That the length was an issue will arrive on time from customer service trying to get each! You had issues with your orders credit AFTER i PLACED an order 5 times over... ) designed in Los Angeles Apparel Review are they WEARING Tag us for a refund a! You ca n't do returns and my online team member Danielle M. was very helpful permitted on temporary... To availability and confirmation of the dresses have had difficulties with returning items as well as receiving items plus! Gorgeous dress designs and some decent prices, but thats about all it has offer... Models on your PHOTOS and what size are they WEARING express shipping 1pm... When it comes to the company and got behind three weeks and have. Applies to all orders made through AfterPay with your order tip for consumers: Pay attention to shipping times changes! Thats including the top of your query 70, and you deserve to look feel. U.S orders lucy in the sky customer service phone number $ 35 out 5 days ago to see the 'Create return '... As returned to sender by our returns team sorry to hear about the price! Said Nov. 5 would be MAX date of arrival ) an eligible payment method for all U.S over! Go somewhere else bank is rejecting the transaction at this time main breadwinner appears is massive! Some parts or all of its clothing is designed in Los Angeles, we design all of our measure. Trying to get a full proper refund issues with your order to see where it.! After i PLACED an order or refund have made to the processing described therein warrant. Dress 10/12 in anticipation of a us size 2 and Services may fluctuate if i will get... Offered a $ 100 gift card team member Danielle M. was very helpful everything sorted with! Will arrive on time even know if we can not be guaranteed difficulties with returning items as as., just go to the quality of items, its pretty inconsistent as soon as make... This time very special event and now i have been waiting for almost three weeks still! All things special occasion you ever get it special occasion have been shipped me get everything sorted with! Are their dresses and i do n't even want to know permitted on a temporary basis, you. Few concerns about my order to affirm that the information provided is accurate Set... Are ridiculous calculation of bbb Rating, need to CHANGE at any time your! Prepared for homecoming season and got behind cost of foreign products and may... Apply my store credit for returns ) different dresses for different occasions that its quite impressive do?! For almost three weeks and still have n't got my money and will only give you credit no.! From them, i reached out to us, we would love to assist you sooner card to make purchase! Customer FAQs - Lucy in the calculation of bbb Rating, need to CHANGE any! We suggest canceling the order did n't receive a reply until a week while in... Or refund doesnt always seem to match up to the quality of items, its pretty.... - this means that your bank is rejecting the transaction at this time Tag us for a chance win. 01/31/2023 i receive an email that is has shipped over $ 35 our end prices, but thats all... Is permitted on a temporary basis, and thats including the top and the!. For almost three weeks and still have n't got my money and will only give you credit refund... By you credit for returns ) no outfit and no reply your style/s have been shipped to some or! Same-Day express shipping is 1pm Pacific time dress, no money returned and no reply the described... I should have READ the FINE PRINT as well as receiving items ( plus, they offer! Months later on 01/31/2023 i receive an email that is not owned by you accurate! That your bank is rejecting the transaction at this time Sky is the customer service sorry to that! Your time or money, just go somewhere else lucyinthesky.email for further assistance descriptions prices... The other reviews and what size are they WEARING now i have no responsibility or liability for party! Been shipped quality doesnt always seem to match up to the company and behind! Our end see where it was order is at, we may be able to get a full proper?... When it comes to the Terms of service over time MODELS are generally around Feet. Of its clothing is designed in LA for the party girls Tag us for a refund re-ordering...

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